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Applicability of the General Terms and Conditions of Le Mas d’en Haut

  • The General Terms and Conditions of Le Mas d’en Haut apply to all offers, bookings, and agreements with Le Mas d’en Haut.
  • By making a reservation and payment, you confirm your agreement with these General Terms and Conditions of Le Mas d’en Haut.

Reservation and Payment

  • You can make a reservation via email. If there is availability, we will send a confirmation email. This email will also include the General Terms and Conditions of Le Mas d’en Haut and an invoice for 50% of the rental price, which serves as a deposit. The reservation is considered final once this deposit has been received.
  • If the deposit is not received within two weeks of sending the confirmation email, the reservation will lapse. When transferring money from abroad, please include the BIC and IBAN codes.
  • The remaining balance (50% of the rental and the Taxe de Séjour, plus the Table d’Hôtes arrangement if you are visiting during the high season) must be received in our account no later than six weeks before your planned arrival.
  • If the vacation is booked within six weeks of arrival, the full amount must be received in our account within one week.

Cancellation of Reservation

  • If you need to cancel your reservation, we will charge a cancellation fee. The fees are as follows:
Cancellation within two weeks after the confirmation email No costs
Cancellation up to six weeks before the booked arrival date

50% of the rental price

Cancellation between four and six weeks before the booked arrival date

75% of the rental price

Cancellation up to four weeks before the booked arrival date

Full rental price

  • This cancellation fee schedule applies if the vacation starts at least six weeks after our confirmation email. If the vacation starts within six weeks of our confirmation email, the fees listed under points 2 through 4 apply.

  • Sometimes we, or you, may wish to postpone the booked stay to a later date. It can also happen that we cannot honor a booked stay due to circumstances beyond our control. This is considered force majeure. In that case, we will try to find alternative dates with you. If there is availability and we agree to move the booked stay to a later date, the cancellation fees will be calculated based on the dates of the original reservation. If we move the booked stay to an earlier date, the cancellation fees will be calculated based on the dates of the new reservation.

  • We recommend taking out travel cancellation insurance.

Rates

  • The applicable rate is listed on the website www.lemasdenhaut.nl and is confirmed in our confirmation email.
  • Rates include cleaning costs, made-up beds, water, gas, and electricity, and exclude the Taxe de Séjour (tourist tax), which is listed separately on the invoice.

For renting a gîte or safaritent, the following also applies:

  • The rates are based on four people. For an extra person, we charge €80 per week.

  • We provide duvet covers, fitted sheets, pillowcases (beds are made up), and tea towels free of charge. Towels must be brought by you or can be rented from us.

  • We provide a camping cot and a high chair free of charge, but please request these in advance.

Pets

  • Pets are welcome in consultation with us, but unfortunately, we cannot allow pets during the high season (July and August).

Arrival and Departure

  • For the gîte and safaritent, arrivals and departures are on Saturdays during the high season. In the low season, other days are possible.
    You can check in from 4:00 PM. Departure is before 10:00 AM.

Competent Court and Applicable Law

  • If a dispute arises, we will try to reach a reasonable solution through consultation. If no agreement can be reached, the French court has jurisdiction to settle the dispute.
    French law applies to our agreement.

1 November 2023